How to delete your account in the app
Open Kirinyaga Yetu → More → Account → Delete account → confirm. Your account is closed immediately and you are signed out.
If you can't open the app
Email mykirinyaga.support@gmail.com from the email address registered to your account, with the subject "Delete my account". Include your full name as on the account. We will action the request within 7 working days.
What gets deleted
Your profile (name, email, phone, sub-county/ward, profile photo), your seller/co-op account and its membership records, your marketplace listings and their photos, your conversations and messages, and your in-app notifications. Backups containing your data are purged within 30 days.
What is retained, and why
Civic issue reports you submitted (potholes, water, garbage, etc.) are kept but anonymised — your name and account link are removed — because the county relies on these reports to plan and prioritise services. We may also retain limited records required to comply with Kenyan law (for example, tax/finance records for completed seller transactions) for the period required by that law.
How long the process takes
Deletion from active systems is immediate. Backups that mirror those systems are purged within 30 days. After that, only the anonymised and legally-required records described above remain.
Questions
Email mykirinyaga.support@gmail.com. You may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.